Welcome to Flowers Manor House. These Terms and Conditions (hereinafter referred to as "Terms") govern your use of our website and online shop, as well as your purchase of flower delivery services and related products in Manor House and the surrounding areas. By placing an order with us, you agree to be bound by these Terms. Please read them carefully before making a purchase. If you do not agree with any part of these Terms, you should not use our website or place any order for flower delivery services.
These Terms apply to all orders placed for flower delivery services through the Flowers Manor House website and are applicable to customers residing in Manor House and the surrounding areas. Additional policies, such as our Privacy Policy and Returns Policy, also apply and are incorporated by reference.
To order flowers through our online flower delivery Manor House service, please follow these steps:
Please note, the conclusion of your order constitutes an offer to purchase. Flowers Manor House reserves the right to accept or decline your order at our discretion. Should we be unable to fulfil your order (e.g., due to stock unavailability or delivery restrictions), we will inform you promptly and arrange for a refund where appropriate.
We accept payment online through the authorised mechanisms displayed at checkout. Payment must be made in full at the time of order placement; orders will not be processed until payment is received. You may be required to provide additional information to verify your identity or payment method, which you agree to provide upon request to ensure safe and secure transactions.
All prices displayed on our website are in GBP (£) and include Value Added Tax (VAT) unless stated otherwise. We reserve the right to change prices at any time. However, you will be charged the price displayed at the time your order was confirmed.
Amendments: If you wish to make changes to your order (such as modifying the delivery address, recipient details, or item selection), please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee amendments can be made after order confirmation, especially for same-day or next-day delivery items.
Cancellations: If you wish to cancel your order, please notify us immediately. Cancellations can only be processed if the order has not already been prepared or dispatched. Due to the perishable nature of flowers, orders that have already entered the preparation or delivery phase cannot be cancelled or refunded. If cancellation is accepted, we will issue a full or partial refund as appropriate, usually through the original payment method.
Flowers Manor House reserves the right to cancel orders at our sole discretion in cases of suspected fraud, product unavailability, or logistical constraints. A full refund will be provided in such instances.
Delivery Areas: Our online flower delivery service covers Manor House and surrounding areas as indicated on our website. Please review the list of postcodes or zones before placing your order to confirm that delivery is available.
Delivery Times: We strive to deliver your flowers on your chosen date. Next-day and same-day delivery options are available for Manor House and nearby postcode zones, subject to product availability and delivery capacity. While we aim for timely delivery, exact times cannot be guaranteed due to factors beyond our control (e.g., traffic conditions or severe weather).
Delivery Instructions: Please ensure clear and precise delivery instructions are provided. Where no recipient is present at the time of delivery, we or our agent will attempt to leave the flowers in a safe place or with a neighbour. If this is not possible, we will leave a card with contact details for re-delivery or collection. Failed deliveries due to incorrect information or non-availability may incur a re-delivery charge.
In the event that a specific flower, plant, or vase becomes unavailable, we reserve the right to substitute with a suitable alternative of equal or greater value and similar appearance. We will endeavour to retain the overall style and theme of your chosen arrangement. Substitutions are only made when absolutely necessary and without additional cost to you.
Your satisfaction is paramount. If you are not completely satisfied with your flower delivery, please contact us within 24 hours of receiving your order. Due to the perishable nature of flowers, we do not routinely accept returns, but we will consider refund or replacement requests on a case-by-case basis. Any agreed refund will be processed as soon as possible, usually via the original payment method. Please refer to our separate Returns Policy for further information.
Our flower arrangements are prepared by skilled florists to the highest standards and delivered fresh. Upon receipt, please follow the care instructions provided (such as trimming stems, using the supplied flower food, and ensuring adequate water). We cannot accept liability for deterioration caused by failure to follow care instructions, environmental factors beyond our control, or delays in recipient collection.
Flowers Manor House makes every reasonable effort to supply high-quality flower arrangements and to fulfil orders as specified. However, to the maximum extent permitted by law, our liability for any direct, indirect, or consequential loss or damage arising from use of our services, products, website, or from delays in delivery, is limited to the value of the order in question. This includes (but is not limited to) loss of profit, loss of business, or disappointment.
Nothing in these Terms shall limit or exclude our liability for death or personal injury resulting from our negligence, or for any other liability which cannot be excluded or limited by law.
We are not liable for any delay or failure to perform our obligations under these Terms if such delay or failure results from causes beyond our reasonable control, including, but not limited to, natural disasters, exceptional weather events, strikes, industrial action, or restrictions placed by authorities.
By placing an order, you confirm that you are aged 18 or over and have the legal capacity to enter into binding contracts. You agree not to use our website or service for any unlawful purpose or in any way that could harm our business or reputation. You are responsible for safeguarding your account details and ensuring all order information is accurate.
All content on the Flowers Manor House website, including images, text, graphics, and logos, is the property of Flowers Manor House or our content suppliers and is protected by UK and international copyright laws. Any unauthorised use, reproduction, or distribution is strictly prohibited.
Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, store, and protect your personal data in accordance with UK data protection law.
Flowers Manor House reserves the right to update, amend, or replace these Terms at any time. Changes will take effect immediately upon being posted to the website. You are advised to review these Terms regularly to ensure you understand the current conditions prior to submitting any new order.
These Terms and any contract entered into as a result of using our online flower delivery Manor House service are governed by the laws of England and Wales. Any dispute arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Should you require clarification on any aspect of these Terms and Conditions, please contact us using the details provided on our website before placing your order.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Manor House, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Manor House.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
