At Flowers Manor House, we are dedicated to delivering only the freshest blooms to our customers in Manor House and surrounding areas. As a trusted local florist serving both households and businesses, our priority is your satisfaction. Every bouquet and arrangement is hand-prepared and carefully checked to ensure freshness and quality on arrival. Your delight is the heart of our business, and we set high standards for every delivery.
If your flowers arrive damaged or not in the excellent condition you expect from Flowers Manor House, we sincerely apologise. We take utmost care in packaging, but occasionally accidents can occur during transit. Please contact us within 24 hours of receiving your order if there is any visible damage or if the blooms do not meet your expectations. Photographic evidence of the damage may be requested so we can assess the issue promptly and take appropriate action.
We guarantee that your flowers will remain fresh for at least five days from the date of delivery, provided they are cared for according to the care instructions included with every order. This guarantee is central to our service as a Manor House florist, and is part of our ongoing commitment to quality and satisfaction. If you believe your flowers have not lasted within this freshness window, please let us know as soon as possible, ideally including photos to help us resolve the matter quickly.
If there is an issue with your order arising from damage, quality concerns, or freshness, we are happy to offer you a choice between a replacement delivery or a full refund, depending on the situation and your preference. Our team will work with you to ensure that your concerns are addressed promptly and professionally. Replacements and refunds are processed swiftly, as we want every customer in the Manor House area to feel confident in ordering with us again.
Your feedback is vital in helping us improve our service. If for any reason you are dissatisfied with any aspect of your order or experience, please contact us at your earliest convenience. Our dedicated customer care team will listen carefully, investigate thoroughly, and respond with a solution tailored to your situation. We aim to resolve all complaints efficiently and transparently, keeping you informed throughout the process.
Flowers Manor House has earned its reputation as a reliable local florist for residents and businesses in Manor House and nearby. Our team takes pride in delivering exceptional floral gifts and upholding the highest standards of customer care. Thank you for choosing us for your floral needs, and rest assured your satisfaction is always guaranteed.
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